We follow a 14-day return policy if your product is not what you ordered. If you have defects, please email us, and we will change your outcome. Orders can be cancelled within 24 hours from the moment you order. We will charge a restocking fee of 15 USD on this cancellation.

We do not guarantee the cancellation of orders during any period, and we reserve the right to process your order. Email us at contact@oncloudshoes.net to cancel your order.

Orders can be changed within 24 hours from the moment you order.
You cannot get a refund except if you have the following case:

You do not receive your order at all.
It has not been 24 hours since you placed the order!
We follow a 14-day return policy if your product is not what you ordered. If you have defects, please email us, and we will change your outcome.

We do not guarantee variation of orders during any period, and we reserve the right to process your order. Email us at contact@oncloudshoes.net to change your order.